Terms and Conditions

By completing an order, you confirm you are 18 years of age or older.

The purchaser, whether it be a person, organization, group, corporation, or other legal entity, herein called “Buyer”, agrees to all the terms and conditions applied to them by MBBR Manufacturing, the EarthKratom.com web site, and all persons associated with it, herein collectively called “Seller”, by the disclaimer agreement displayed within this electronic document. Buyer states that they are not a law enforcement officer or a government employee.  Buyer further states that they are not associated with nor affiliated with any government agency nor are ordering product under the instruction of any government agent or agency.

Buyer understands that all Seller’s non-consumable products are not for human or animal consumption, and are strictly offered as botanicals (when applicable), as herbarium specimens, for collections, as incense, as an incense component, for smudging, scientific research, and/or ornamental display purposes only. Buyer understands that Seller’s non-consumable products are not meant to be introduced into the bodily system of Buyer or any other living organism regardless of the method.

Buyer further agrees to not take any of Sellers instructional statements for use of any product on the human body literally and that all instructions and statements pertaining to the effects of products on the human body contained on Sellers web site are made for their informational and educational value only. Buyer agrees to not rely upon Seller for the instruction of proper use or selection of any product provided by Seller. Buyer also understands that errors in pricing, product description, and accompanying photos may sometimes occur.  As a result, Buyer agrees that compensation for any errors is limited to a refund of the actual price paid for the product in question, including shipping, upon the product’s return.

Buyer also agrees to not pose any questions regarding “theoretical” or “historical” use of any of the non-consumable products. Buyer also agrees to not “conduct research,” do experiments with, or perform extractions of any non-consumable products.  If we discover such activity, this will and has resulted in immediate account suspension. The only exception to this is if buyer is associated with an accredited institution or research facility and provides adequate proof of the association.

Buyer agrees to take full responsibility for any purchases made from Seller. Buyer will take full liability for punitive damages, personal injury damages, lost profit or revenues, loss of use of product or equipment and any loss of property that may result from the purchase or use of any non-consumable sold by the Seller. Buyer agrees to indemnify and hold harmless Seller, its suppliers, employees, owners and agents for and against any and all losses, damages and expenses, including legal fees, which may result from the unsafe, improper or illegal use, or an unintended use of any product provided by Seller.

Buyer understands that Sellers offer of any product is void where prohibited, and that it is Buyers own responsibility to check and abide by local laws and regulations. Buyer will adopt and use all necessary safety precautions and will abide by all local, state/province and government regulations in accordance with the use of any product provided by Seller. Buyer agrees to make no attempt to hold Seller liable for anything that may happen to a consignment while en route, and Buyer understands that since Seller cannot know of all laws for all countries, it is entirely Buyers responsibility to make certain that the products ordered are allowed in Buyers country of residence. Buyer understands that returns cannot be accepted on consumables due to the possibility of contamination of product.

In addition, with the submitting of this electronic agreement by checking the box during the checkout process, that Buyer again states that Buyer is at least 18 years of age. Again, minors attempting to make purchases will be prosecuted, and have been successfully prosecuted in the past.  We take this point with the utmost seriousness as none of our products are intended for anyone under the age of 18.

If Buyer provides a billing address that does not match the billing address on the bank records, orders may not be honored until the billing address is verified by us.  Also, orders CANNOT be placed by third parties; if the name on the Credit card does NOT match the name of the person placing the order, the order will most-likely be voided by the Seller.  If Seller decides to honor the transaction, it will be at their sole discretion of the Seller, and additional information will then be required before the transaction can be processed, such as proof of age and address of all parties involved in the transaction.

We process orders within 1-24 hours.  USPS Express/FedEx will get your package to you next day if your order is placed before 3:00PM PST, and within 2 business days if it’s placed after 3:00PM PST or placed on a Friday or Saturday.  On rare occasions, depending on your town, Express is sometimes a 2-Day Delivery.  **If we ship on the day we state we will ship, you are not entitled to a refund if your town was included in one of these 2-Day shipping exceptions. **  Priority Mail gets you your order 1-4 days after you place your order, depending on your location.  International Air is less exact, but typically gets to you within 7-10 days, though it has taken as long as 30 days to some places when the package is uninsured or unregistered. We also can’t guarantee unregistered international packages.

PLEASE NOTE that, due to the amount of attempted fraud, and as an additional protection to our valued customers, we must verify all orders that are not shipping to the cardholder’s billing address.  ALSO, please be aware that ALL Express Orders MUST ship to the cardholder’s address, no exceptions.

We regularly ship worldwide, but cannot be responsible for packages that are shipped Internationally WITHOUT Insurance, Registered Mail, or via Global Express. (Customs sometimes has a way of making packages disappear.) Choosing Registered Mail has a 100% delivery rate for our packages so far, and we also offer 100% guarantee for the safe arrival of your package with Registered/Insured Mail and we will replace it.

PLEASE NOTE THAT SOME ORDERS MAY INCUR ADDITIONAL SHIPPING CHARGES OR REQUIRE A CHANGE OF SHIPPING CARRIER. WE NEVER CHARGE MORE THAN ACTUAL SHIPPING COSTS, AND WILL AUTOMATICALLY CHARGE ANY ADDITIONAL COSTS THAT EQUAL $15.00 OR LESS, NOTIFYING YOU VIA E-MAIL OF THE ADDITIONAL SHIPPING CHARGES. ADDITIONAL SHIPPING CHARGES THAT ARE OVER $15.00 WILL REQUIRE APPROVAL FROM YOU AND MAY DELAY YOUR ORDER. IF YOU THINK YOUR PACKAGE IS GOING TO REQUIRE EXTRA SHIPPING, SIMPLY DENY OR APPROVE THE ADDITIONAL SHIPPING CHARGES IN ADVANCE IN THE “ADDITIONAL NOTES” SECTION OF YOUR ORDER TO PREVENT ANY POSSIBLE DELAYS.  INTERNATIONAL ORDERS OVER $100.00 MUST GO INSURED!
 
Due to the high percentage of fraud on International Orders, we can only ship these to the credit card holder or account holder, and to the verified billing address of the credit card or account holder.

Currently we do not ship overseas. We are working on it, and hope to allow this within the next few weeks.

We do not ship Kratom to Indiana, Wisconsin, Alabama, Arkansas Tennessee, or any city or country that prohibits the sale of kratom.


By submitting your personal information to the site or ordering system, you, the Buyer, agrees to all the Terms and Conditions stated in this electronic document and you, the Buyer, will be legally bound by the terms and conditions stated in this electronic document, including the DISCLAIMER below.

We honor no claims or offers made by other sites in relation to ours.

DISCLAIMER: The information herein provided throughout this website on various natural botanical products and alternative health principles is for general information only. Please do not use this information to diagnose, treat or cure any illness or health condition. Any health or safety related issues rising due to individual application of our products should be further researched, and the advice of a medical professional requested for allergic reactions to individual ingredients. Earth Kratom and its owners or employees cannot be held responsible for, and will not be liable for the inaccuracy or application of any information whatsoever herein provided.