Shipments and returns
On all catalog
items we require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange.
Earth Kratom does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.) All orders are thoroughly inspected at Earth Kratom and adequately packed before shipment.
Earth Kratom does assume the responsibility for the quality of our goods upon arrival to the customer. Earth Kratom does assume the responsibility for shipping costs on product exchanges when shipped to the customer.
NOTICE: All return requests are to be accompanied by the original product (defective or otherwise) in
In order to
Please read through our Terms of Service before making your purchase and/or before contacting us regarding a possible return or exchange.
Packages are generally dispatched within same day after receipt of payment and are shipped via UPS / USPS /
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to
Boxes are amply sized and your items are well-protected.