On all catalog items we require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange.
Earth Kratom does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.) All orders are thoroughly inspected at Earth Kratom and adequately packed before shipment.
Earth Kratom does assume responsibility for the quality of our goods upon arrival to the customer. Earth Kratom does assume the responsibility for shipping costs on product exchanges when shipped to the customer.
NOTICE: All return requests are to be accompanied by the original product (defective or otherwise) in the unopened and untampered condition in order for the customer to qualify for a refund. All Earth Kratom products are packaged in heat-sealed zip-locks. This seal cannot be broken in order for a product to qualify for a refund. Earth Kratom reserves the right to refuse product refunds on questionable returns and does not offer refunds on opened products.
In order to qualify for an exchange or store credit, Earth Kratom requires a return of the original product. While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests. Earth Kratom also reserves the right to deny an exchange or credit upon inspection of any returned merchandise. Earth Kratom will not reship a returned item for any reason.
Please read through our Terms of Service before making your purchase and/or before contacting us regarding a possible return or exchange.
Packages are generally dispatched within same day after receipt of payment and are shipped via UPS / USPS / FedEx with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
All orders ship from the USA
9:30am – 5pm EST
Omni Consumer Products (N.I.) LTD
Alameda Linhas De Torres
1750 – 144 Lisboa Portugal